Support
We are glad to help
Questions, problems, feedback, account requests, privacy requests. Write to us and a person will answer, usually within a couple of days.
Answers to what people ask most
How do I delete my account and everything synced with it?
Open Profile, then Settings, then Delete account. That removes the account and the records synced with it. If you would rather we do it, email us from the address on the account and say so.
I lost my phone. Are my records gone?
If you never created an account, records lived only on that device and are not recoverable. If you did create one, sign in on the new phone and your synced records come back.
Where do guided sessions come from?
Speech and movement sessions link to videos published by established Parkinson’s organizations and programs. Each one is credited in the app with its source and review date.
Is the movement coach available?
The movement coach is in development for a future release. The vision is to guide focused movement sessions and share observations on your phone. It is not part of the current ParkiWell experience.
Reminders are not arriving.
Check that notifications are allowed for ParkiWell in your phone settings, and that the medication has a scheduled time saved. If it still fails, email us with your phone model and operating system version.
Is ParkiWell medical advice?
No. It is an organizational and educational tool, not a medical device. It does not provide medical advice, diagnosis, or treatment. Always talk to your care team about your health.
Still stuck? Email jcscen@gmail.com and we will help.